Senior Primary Care
—
Help seniors thrive in body, mind and spirit

Patients receive the highest level of primary care at CenterWell

Our teams focus on the unique physical, social and emotional needs of seniors, with a whole-person approach to care. That means understanding individual needs, addressing chronic conditions and helping our patients thrive in their communities. Join a team that works together with a sense of purpose—and a sense of community—in everything we do.

Senior Primary Care careers

At the heart of the CenterWell Senior Primary Care® experience are our cross-disciplinary care teams who collaborate seamlessly to put patients at the center of their care. By shortening wait times and lengthening appointments, we foster closer, more meaningful relationships between patients and their providers. We treat patients with the respect their years have earned and address their unique challenges—from chronic conditions to loneliness to housing insecurity—helping them achieve their best physical, emotional and social wellness.

We believe patients can become active participants in their health. We also believe in the power of community, which is why our centers offer free activities, education and social events. We deliver much more than advanced medicine. We deliver a model of care that is holistic, senior focused and fully engaged in our patients’ lives. Care at CenterWell may include everything from scheduling appointments and fitness sessions to managing prescriptions to treating each patient like the family they’ve become.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Federal Contractor Labor Notices | Federal Labor Notices

New Patient Advisor

The Villages, FL

Part Time

Spanish Springs Care Center | 1400 US Highway 441 North, Suite 810, The Villages FL

Experienced

Become a part of our caring community

As a New Patient Advisor, you will help support growth strategies. A New Patient Advisor is the first point of contact for prospective patients seeking to become a new patient of either Primary Care and/or Specialty Care. The New Patient Advisor is responsible for managing inbound calls directed through various marketing campaigns, making outbound calls to new prospective patients, and managing follow up calls on leads. This role is responsible for the new patient registration process, including insurance verification and scheduling of new patient tours and/or book new patient appointments for both our primary and specialty care providers.

Location: CenterWell Senior Primary Care office address: Multiple Locations

New Patient Advisor Role Overview:

Be a champion for our brand, care model, care centers, services, clinicians, and new patient experience.
Represent our core values to new patients and coworkers.
Provide superior service, support, and care for prospective patients with a friendly, engaged, and positive attitude.
Responsible for supporting the growth of our Primary Care, Medicare Advantage patient panel through scheduling New Patient Tours for prospective patients with our New Patient Specialists; as well as supporting our Specialty Care growth through scheduling New Patient appointments.
Perform a needs analysis by listening to prospective patient’s health needs and asking probing questions to best advise how we can assist them.
Responsible for the new patient registration process through the utilization of the most up-to-date resource tools and new patient workflows to ensure accurate patient registration.
Collaborate with Primary Care and Specialty Care Teams in advising how best to meet prospective patient’s needs to be seen.
Seek sufficient information to track prospective patient information in the CRM and update the CRM and EMR systems for all patient interactions.
Report accurate outcome of calls through wrap up codes to determine the success of our various marketing campaigns and business decisions of future campaigns.
Meet performance and service level goals (abandoned rate, wrap-up codes, productivity, and call quality).
Adhere to compliance and HIPPA regulations.
Adhere to company policies.
Responsible for use of multiple software programs (CRM, Athena, Radix, Counsel Ear, etc.).
Other duties as assigned.

Use your skills to make an impact

Additional Information
Required

High School graduate or equivalent
1+ years of Customer/Patient Service Experience
Experience in a medical office, sales and/or a call center
Experience using call center, EMR and CRM software

Preferred

Associate’s degree
Healthcare industry experience

Working hours:
Part-time

**WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM**

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
Blue Cross and Blue Shield Health benefits
Dental and vision benefits
Matching Health Savings Account (HSA)
Life insurance and short-term & long-term disability
Paid time off, holidays, and jury duty pay
401(k) retirement savings plan with employer match
And much more

Salary is commensurate with experience.

Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to https://info.flclearinghouse.com/

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

Applicant Privacy Policy
Review how we collect and use applicant information in our Applicant Privacy Policy.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How did you hear about this position?*

If an employee of CenterWell referred you, please provide their First and Last name:

Have you previously worked for CenterWell, Humana or The Villages Health?*

If you previously worked for CenterWell, Humana or The Villages Health, please list where you worked and timeframe.*

Do you have a relative working with CenterWell?*

If you have a relative working with CenterWell, what is their name and position?

What is the highest level of education you have completed to date?*

Are you currently enrolled in school?*

Do you have 1+ years Customer/Patient Service Experience?*

How many years of experience do you have working in a medical office, sales and/or call center?*

How many years of experience do you have using Electronic Medical Records (EMR) and Customer Relationship Management (CRM) software?*

Have you ever been convicted of a crime? (A conviction will not automatically bar employment.) If yes, please explain below:*

If you responded yes above, please briefly explain.

Are you willing to undergo a background check in accordance with local law and regulations as a condition of hire and ongoing employment?*

Are you legally authorized to work in the United States for our company?*

Do you now, or will you in the future, require sponsorship for employment visa status to legally work for our company in the United States? (e.g., H-1B visa status)*

Are you at least 18 years of age?*

What hours and days are you available to work?*

If you currently reside out of state, please provide anticipated date of relocation.

What is your desired salary range?*

Do you want to tell us anything else about yourself?

Provide 2 - 3 professional references (names, titles and phone numbers).*

(Optional) Please upload a cover letter.

SELF-ATTESTATION

I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief.

I understand that any false information, omissions, or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment.

I understand that CenterWell is an equal opportunity employer and does not unlawfully discriminate in employment and this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment.

I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment.

I hereby authorize CenterWell to contact, obtain, and verify the accuracy contained in this application. I authorize all persons, educational institutions, corporations, companies, agencies, and references to supply any information concerning my background. This includes authorizing the release of information about non-judicial punishment that might have occurred in any branch of the military service. If an official background check of my credit and criminal history is needed, a separate Disclosure Statement and Authorization will be provided to me.

Please enter your FULL name:*

Human Check*

Submit Application

Senior Primary Care — Help seniors thrive in body, mind and spirit

Patients receive the highest level of primary care at CenterWell

Senior Primary Care careers

New Patient Advisor

Apply for this position

Senior Primary Care
—
Help seniors thrive in body, mind and spirit